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If you run a business with multiple locations, how do you know if one of your sites has started to create a poor customer experience? Since you can't be in every place at once, you may not know until it's too late. And you probably won't be finding out from your employees. By the time customers at that location have started to complain loudly enough for you to notice, your other locations will start to suffer, too.
Wouldn't it be better to find out if a location has started to slip ahead of time?
You can, by using Net Promoter Score (NPS). In this post, I'll show you how. But first, a quick refresher on NPS and what it's intended to do.