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Keep Your Customers Engaged With This Simple Facebook Tip


Do you ever wonder what your customers see after they check-in on Facebook at your business? By default, Facebook just displays the cover image from your page and a generic welcome message (see below for an example). But did you know that you can choose what people see after they check-in? 

Here's how to customize what's presented, along with our top five suggestions on what to say.


The standard message that Facebook presents leaves a lot to be desired.

The screen above is called the "Welcome Note", and it's what Facebook presents by default. However, customizing the Welcome Note is a great way to engage your customers with a compelling message. Here are a few ideas:

Promotions: Have a special deal going on? Highlight any specials, promotions, or deals on retails items. You could even make a special offer just for people who check-in. Have a message that says, “Show this to get 10% off…”. By encouraging people get the special deal, you're giving them another reason to check-in and tell their friends about your business.


Updates: Recently got a new item on a the menu? New staff member joined the team? Share a picture with some info and encourage your members to check it out. This can be a great way to help members feel up to date with what is going on at your business.


Thank You Message:  If you can't think of anything else to share, even a nice message that thanks them for checking in can go a long way. It shows them you appreciate the effort and the mention, and they might be more likely to do it again next time.

New Classes: Trying to get people to join an event at your business or try a new item? Share a photo of your customers enjoying the new offering and give your customers a reason to try it. Always include a place for them to go for further information, whether it’s going to the website or talking to someone at the counter.


Cause Highlight: If your business is using Causely, then this is a great place to remind your members that their check-ins provide real world good. A simple thank-you message here will go a long way to make checking-in on Facebook a habit. 


How To Customize Your Own Welcome Note

Here's how to create your own message:

  1. Go to your business' Facebook page, then click “Settings”.
  2. On the left side, you’ll see a section called “Page Tips” at the bottom of the menu. Click that, and you’re there!
  3. If you want to include a message, type it in the box! (Must be less than 81 characters, so be brief and concise!)
  4. Add an image in the photo box. (The dimensions should be 851 x 315.)
  5. Once you’re done, click “save” to make sure your changes are saved. 


Pretty simple! If you have questions on how to use this feature, send us as note at and we'll be happy to help you out. 

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John Rougeux

John is co-founder and CMO at Causely. When he's not trying to build the most philanthropic company in the world, he's probably hanging out with his wife and three daughters in Lexington, KY. You can also find John on Twitter and LinkedIn.


Matthew Watson

Matt is Customer Success Manager at Causely, where he does everything in his power to help our customers succeed. He loves sports, his wife, his dog, and the great outdoors, but not in that order. He may love his dog more than sports. You can find Matt on Facebook and Twitter.


Sarah Werner

Sarah is a writer, marketer, and brand specialist. She has experience in both non-profit marketing and financial development as well as for-profit content marketing and social media. She holds degrees in English and Art from Asbury University. When she’s not writing content for Causely, you’ll find her outside with a book or camera enjoying the company of trees. You can also find Sarah on Twitter, Instagram and LinkedIn.

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